Mar 9, 17:38 EDT
Update - Update as of 20:50 UTC: The root cause of the issue has been identified, and we are actively working to resolution. All Pardot functions are operational, but Engagement Studio and Salesforce sync processing may be delayed as the service catches up. We appreciate your patience while we continue to address the issue.
Mar 9, 15:56 EDT
Identified - Update as of 19:48 UTC: The root cause of the issue has been identified, and we are actively working toward resolution. We appreciate your patience while we continue to address the issue.
Mar 9, 15:28 EDT
Update - The Salesforce Technology team is currently investigating a service degradation. Background processing remains in a paused state which includes automation rule processing, engagement program processing, imports/exports, and email sending. Updates will be posted here as new information becomes available. We appreciate your patience while we continue to investigate the issue.
Mar 9, 12:56 EDT
Update - Background processing remains in a paused state, as we work to stabilize front end response times. Our team is continuing to investigate and updates will be posted here as new information becomes available.
Mar 9, 11:42 EDT
Investigating - Background processing has been paused again, as an increase in system slowness was observed. Updates will be posted here as new information becomes available.
Mar 9, 11:20 EDT
Monitoring - The issue has been identified. Response times in the Pardot app are at normal levels, and background processing is being gradually resumed. Updates will be posted here as new information becomes available.
Mar 9, 10:22 EDT
Investigating - The Salesforce Technology team is currently investigating a service disruption impacting Pardot accounts as of 13:50 UTC. Users may experience system slowness. All background processing has been paused as our team investigates. Updates will be posted here as new information becomes available.