Production Environment Service Degradation to Email Sending

Apr 26, 22:54 EDT
Resolved - The Salesforce Technology team has resolved a performance degradation affecting within our production environment. This issue began at 2023-04-27 00:25 UTC and was resolved at 2023-04-27 01:51 UTC. Users could access the Account Engagement service during this degradation period, but Email Sending delays would have been experienced for a subset of customers.

We apologize for any inconvenience caused.

Apr 26, 22:22 EDT
Monitoring - A fix has been implemented and we are monitoring the results.

Apr 26, 21:51 EDT
Investigating - The Salesforce Technology team has identified a performance degradation affecting Email Sending within our production environment. This issue began originally at 2023-04-26 15:05 UTC and appeared resolved. However, the impact returned as of 2023-04-27 00:25 UTC. Users can access the Account Engagement service during this degradation period, but Email Sending delays may be experienced for a subset of customers.

We’re investigating the issue and an update will be provided as soon as we have more information.