Apr 26, 20:05 EDT
Resolved - The Salesforce Technology team has resolved a performance degradation affecting Email Sending within our production environment. This issue began at 2023-04-26 15:05 UTC and was resolved at 2023-04-26 23:00 UTC. During the impacted timeframe, a subset of customers may have experienced delays with Email Sending delivery.
The Salesforce Technology team will follow up with further communication to impacted customers if any further action is required.
We apologize for any inconvenience caused.
Apr 26, 19:35 EDT
Update - The fix that was implemented has had positive results. Email Sending backlogs appear to be clearing at a more acceptable threshold at this time. We are continuing to monitor results.
Apr 26, 16:38 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 26, 16:16 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 26, 15:00 EDT
Update - We are continuing to investigate this issue. We have related the incident to the following ongoing incident within Salesforce Marketing Cloud.
https://status.salesforce.com/incidents/11088
Apr 26, 14:18 EDT
Investigating - The Salesforce Technology team has identified a performance degradation affecting Email Sending within our production environment. This issue began at 2023-04-26 15:05 UTC. Users can access the Account Engagement service during this degradation period, but some functionality may be unavailable or running at less than optimal levels.
We’re investigating the issue and an update will be provided as soon as we have more information.