A/B Email Incident
At approximately 4 p.m. EST on December 17, 2014, we paused email functionality for all customers to resolve a technical error that was introduced as a part of our efforts to improve performance for...
View ArticleEmail Sending Delays 2/2/15
Feb 2, 20:02 EDTResolved - At approximately 9 a.m. EST on February 2, 2015, our third-party hosting provider suffered a partial service disruption affecting their DNS infrastructure. As a result, some...
View ArticleService Interruption 3/20/15
Mar 23, 16:33 EDTPostmortem - At approximately 3:10 p.m. EST on March 20, 2015, we began experiencing a service disruption with the Pardot application. It was caused by an issue with a RAID card on a...
View ArticleWebsite Disruption
Apr 16, 12:19 EDTResolved - From approximately 10:46AM to 11:40AM EST, the Pardot website (pardot.com) experienced a disruption and was intermittently inaccessible to visitors. The Pardot application...
View ArticleService Interruption 6/30/15
Jul 1, 19:27 EDTPostmortem - At approximately 5:00 p.m. EST on June 30, 2015, we began experiencing a service disruption with the Pardot application. The cause of the disruption was an issue in the...
View ArticleService Interruption 9/28/15
Sep 28, 10:56 EDTResolved - The fix has been fully deployed and performance has returned to normal. Please contact our support team at pardot.com/help with any questions related to this incident.Sep...
View ArticleService Interruption 11/20/15
Nov 23, 18:03 ESTPostmortem - On 11/20, around 3:35pm EST, our automated monitoring systems alerted us to an increase in errors when loading pages within the app. This behavior resulted in the...
View ArticleEmail Delays 12/16
Dec 17, 17:33 ESTPostmortem - On 12/16, between 11:10a.m. and 12:25p.m. EST, a subset of Pardot customers experienced a disruption in a portion of our background job processing that schedules new jobs....
View ArticleDegraded performance
Jan 20, 15:21 ESTResolved - As of approximately 3:15pm EST, app performance has returned to normal. We're sorry for any delays experienced today. Please contact our Support Team at...
View ArticleEmails Not Sending 03/02/2016
Mar 2, 10:31 ESTResolved - A fix is in place and email sending performance has returned to normal. Advanced Email Analytics has also been re-enabled for applicable accounts and should apply to future...
View ArticleEmail Delays 5/26
May 26, 14:06 EDTResolved - Email sending and import processing have returned to normal. Please contact our Support Team at help.pardot.com should you encounter any further issues.May 26, 13:52...
View ArticleAppExchange Package Errors 6/22
Jun 24, 16:21 EDTPostmortem - On Wednesday 6/22 at 12:45p.m. EST, we began rolling out a routine update to Pardot’s AppExchange package. Beginning around 1p.m. EST, approximately 1% of Salesforce...
View ArticlePardot Application - Service Interuption
Jul 8, 08:01 EDTResolved - Application performance has returned to normal. If you have any questions related to this matter, please contact our Support Team.Jul 8, 06:46 EDTInvestigating - At...
View ArticlePardot Application - Service Interruption
Jul 20, 13:37 EDTResolved - Application performance has returned to normal. If you have any questions related to this matter, please contact our Support Team.Jul 20, 13:32 EDTMonitoring - The team has...
View ArticleEmail delays 9/21
Sep 21, 16:09 EDTResolved - Email sending has returned to normal. Please contact our Support Team at http://help.pardot.com if you encounter any further issues.Sep 21, 14:10 EDTIdentified - Our...
View ArticleEmail sending delays
Oct 21, 04:10 EDTResolved - At around 02:00AM BST on 10/21/2016, we began seeing delays in email sending from Pardot. As of approximately 09:00AM BST on 10/21/2016 sending has returned to normal. We're...
View ArticleService Interruption 10/21
Oct 21, 10:29 EDTResolved - Affected services have stabilized. A full-postmortem detailing root cause and next steps will follow.Oct 21, 09:41 EDTMonitoring - As of 1:20p.m. UTC, service has been...
View ArticleService Interruption 10/21 (2)
Oct 21, 18:33 EDTResolved - Application performance has returned to normal. A full postmortem will be posted as soon as next steps have been identified.Oct 21, 17:52 EDTMonitoring - Affected services...
View ArticleService Interruption 12/1
Dec 2, 07:29 ESTResolved - Full service has been restored as of 12:16 UTC. Customers on the impacted database shard now have access to all Pardot services. As part of our standard process, we are...
View ArticleImport/Export/File Upload Issues 12/2
Dec 2, 13:38 ESTResolved - We have resolved the issue with prospect imports, exports, and file uploads. The problem began at 17:50 UTC and was resolved as of 18:13 UTC. If you experience further...
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