Import/Export/File Upload Issues 12/4
Dec 4, 18:48 ESTResolved - We have resolved the issue with prospect imports, exports, and file uploads. The problem began at 21:00 UTC and was resolved as of 23:30 UTC. If you experience further...
View ArticleService Disruption 12/5
Dec 5, 00:00 ESTResolved - Full service has been restored as of 04:36 UTC. Customers on the impacted database shard now have access to all Pardot services. We understand the impact this has had on our...
View ArticleContent files not loading
Feb 28, 18:01 ESTResolved - Update as of 22:45 p.m. UTC: The hosted content issues have been resolved and full service has been restored. Please contact Support at http://success.pardot.com if you...
View ArticleService Disruption 4/21
Apr 21, 15:43 EDTResolved - As of 7:17 p.m. UTC, all regular system functionality has resumed and Engagement Studio publishing is working as expected. All backlogged Engagement Studio activity...
View ArticleService Disruption
May 9, 18:35 EDTResolved - This incident has been resolved.May 9, 18:35 EDTIdentified - Update: The issue has been resolved and full service has been restored. Our developers are continuing to monitor...
View ArticleService Disruption 6/10
Jun 10, 12:09 EDTResolved - Update as of 14:09 UTC: The service disruption issue for Pardot has been resolved and full service has been restored as of 11:10 UTC. Please contact Support at...
View ArticleService Disruption June 12th, 2017
Jun 12, 18:42 EDTResolved - Update as of 10:40 p.m. UTC: The login issue has been identified as related to weekend maintenance. This issue has been resolved and full service has been restored. Please...
View ArticleService Disruption 6/22
Jun 22, 12:00 EDTResolved - The Salesforce Technology team has resolved a service disruption impacting a subset of Pardot accounts from 14:47 to 15:53 UTC. During this time the Pardot application was...
View ArticleEmail Sending Issues 8/23
Aug 23, 10:44 EDTResolved - Update as of 2:07p.m. UTC: The email issues has been resolved and service has been restored. Please contact Support at http://success.pardot.com if you encounter any further...
View ArticleService Disruption 9/25
Sep 25, 16:44 EDTResolved - As of 19:00 p.m. UTC the email sending issues have been resolved and full service has been restored. Please contact Support at http://success.pardot.com if you encounter any...
View ArticleService Disruption 11/14
Nov 14, 10:44 ESTResolved - Update as of 15:25 UTC: Latency issues have been resolved and full service has been restored. Please contact the Pardot Support team if you encounter any further issues. We...
View ArticlePardot Service Disruption
Dec 6, 03:08 ESTResolved - As of 07:41 a.m. UTC the Pardot service disruption is resolved and full service has been restored. Please contact Support at http://success.pardot.com if you encounter any...
View ArticlePerformance degradation
Mar 7, 14:49 ESTResolved - The issue has been resolved and full service has been restored. Please contact Support at http://success.pardot.com if you encounter any further issues.Mar 7, 14:43...
View ArticleService Disruption 4/18
From 12:16 AM to 12:46 AM UTC The Salesforce Technology team identified a service disruption impacting a small subset of Pardot accounts. During the service disruption, end users would be unable to...
View ArticleEmails Not Sending 03/02/2016
Mar 2, 10:31 ESTResolved - A fix is in place and email sending performance has returned to normal. Advanced Email Analytics has also been re-enabled for applicable accounts and should apply to future...
View ArticleEmail Delays 5/26
May 26, 14:06 EDTResolved - Email sending and import processing have returned to normal. Please contact our Support Team at help.pardot.com should you encounter any further issues.May 26, 13:52...
View ArticleAppExchange Package Errors 6/22
Jun 24, 16:21 EDTPostmortem - On Wednesday 6/22 at 12:45p.m. EST, we began rolling out a routine update to Pardot’s AppExchange package. Beginning around 1p.m. EST, approximately 1% of Salesforce...
View ArticlePardot Application - Service Interuption
Jul 13, 18:26 EDTPostmortem - SummaryThe Pardot application experienced a service disruption from Friday, July 8 at 9:35am UTC until 11:47am UTC. The root cause of this service disruption was...
View ArticlePardot Application - Service Interruption
Jul 20, 13:37 EDTResolved - Application performance has returned to normal. If you have any questions related to this matter, please contact our Support Team.Jul 20, 13:32 EDTMonitoring - The team has...
View ArticleEmail delays 9/21
Sep 29, 11:19 EDTPostmortem - **Summary**The Pardot application experienced delays in email sending on Wednesday, September 21 from 15:00pm UTC until 19:30pm UTC. Pardot uses the Marketing Cloud...
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