Jun 16, 02:16 EDT
Resolved - As of 05:37 UTC, the Pardot environment is out of impact. All emails have been cleared from queues and the Pardot environment is in a healthy state.
Jun 16, 02:05 EDT
Monitoring - The backlog in the email queue has now cleared. Currently discussing the resuming of the deprecation job for the database on stack 7.
Jun 16, 01:40 EDT
Identified - The issue has been identified as a deprecation job on the Stack 7 database through which emails are directed. This job started at the same time as the incident started. The deprecation job has been stopped. The backlog is now clearing.
Jun 16, 01:22 EDT
Update - Note: The earlier indication that list emails were not affected is incorrect.
Teams are still engaged and investigating.
Jun 16, 01:05 EDT
Investigating - Pardot SRE are currently investigating reports of the failure to send system emails. All indications are that other emails such as list emails and auto-responder emails are not affected.
This incident began at 02:00 AM June 16.