System Email Send Failures
Jun 16, 02:16 EDTResolved - As of 05:37 UTC, the Pardot environment is out of impact. All emails have been cleared from queues and the Pardot environment is in a healthy state.Jun 16, 02:05...
View ArticleIssue on Pardot Demo with a number of shards alerting
Jul 1, 03:35 EDTResolved - The issue was declared resolved at 7:10 AM UTC.Jul 1, 03:34 EDTMonitoring - Shards were monitored for a period of time and all looked good.Jul 1, 03:34 EDTIdentified - A job...
View ArticleUnable to Provision New Accounts In Production Environment
Jul 20, 09:55 EDTResolved - The Salesforce Technology team has resolved a service disruption affecting new Pardot accounts within our production environment. This issue began on July 13th at 16:03 UTC...
View ArticleEmail Sending Issues
Jul 21, 12:10 EDTResolved - The Salesforce Technology team has resolved a service disruption affecting email sending within a small section of our production environment. This issue began at...
View ArticleBackground processing and Email sending delayed for a subset of customers
Aug 15, 23:40 EDTResolved - The Salesforce Technology team has resolved a performance degradation affecting background processing, including email sending within our production environment. This issue...
View ArticleDemo/Sandbox Service Disruption
Aug 19, 16:08 EDTResolved - The Salesforce Technology team has resolved a service disruption affecting accessibility within our demo/sandbox environment. This issue began on 08/19/2021 at 19:30 UTC and...
View ArticleIncreased application errors
Sep 8, 06:30 EDTResolved - Between 10:36 and 10:54 UTC, a small percentage of requests to our marketing app, API, and public endpoints returned 5xx errors at a rate above our expected Service Level...
View ArticleLoad Balancer Failure in Production
Sep 8, 21:14 EDTResolved - Between 11:32 PM UTC and 11:37 PM UTC, issues affecting a load balancer in the Production environment were observed.Impact was an initial burst at 23:32 PM UTC where up to...
View ArticleIncreased application errors and performance degradation
Sep 16, 15:30 EDTResolved - The Salesforce Technology team has resolved a performance degradation affecting public requests within our production environment. This issue began at 1927 UTC and was...
View ArticleEmail sending delays for some customers
Sep 21, 15:51 EDTResolved - The Salesforce Technology team has resolved a service disruption affecting email sending within our production environment. This issue began at 1800 UTC and was resolved at...
View ArticleEmail sending delays
Sep 21, 19:34 EDTResolved - The Salesforce technology team has resolved a service degradation affecting email sending for a subset of customers. The impact commenced at 20:45 UTC, September 21st and...
View ArticleService Disruption to subset of Pardot customers
Sep 27, 05:09 EDTResolved - The Salesforce Technology team has resolved a service disruption affecting our production and demo/sandbox environment. This issue began at 07:16 AM UTC, Sept 27th, and was...
View ArticlePartial service disruption
Sep 27, 15:05 EDTResolved - The Salesforce Technology team has resolved a service disruption affecting the Pardot marketing app for a small number of customers within our production environment. This...
View ArticleEngagement Studio processing delays
Sep 28, 16:59 EDTResolved - The Salesforce Technology team has resolved a performance degradation affecting Engagement Studio processing within our production environment. This issue began at 1200 UTC...
View ArticleEmail sending delays for some customers
Oct 1, 15:28 EDTResolved - The Salesforce Technology team has resolved a service disruption affecting Email Sending for a number of customers within our production environment. This issue was directly...
View ArticleService Disruption
Oct 14, 17:54 EDTResolved - The Salesforce Technology team has resolved a service disruption within our production environment. This issue began at 21:36 10/14/2021 UTC and was resolved at 21:44...
View ArticlePartial service disruption
Nov 11, 20:06 ESTResolved - The Salesforce Technology team has resolved a service disruption affecting a subset of our customers within our production environment. This issue began at 22:44 11/11/2021...
View ArticleService Disruption
Dec 7, 13:23 ESTResolved - The Salesforce Technology team has resolved a service disruption affecting Metrics Guard within our production environment. This issue began at 16:25 12/07/2021 UTC and was...
View ArticleService Disruption
Dec 22, 08:31 ESTResolved - The Salesforce Technology team has resolved a service disruption affecting a subset of users within our production environment. This issue began at 12/22/2021 12:16 UTC. and...
View ArticlePardot Incident - Service Disruption - 23 December 2021
Dec 22, 21:58 ESTResolved - The Salesforce Technology team has resolved a service disruption affecting a small subset of customers within our production environment. This issue began at 2:14 AM UTC on...
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