Service Disruption 02/11
Nov 2, 18:39 ESTResolved - The Salesforce Technology team discovered and resolved a full service disruption for Pardot Accounts in the demo/sandbox environment (pi.demo.pardot.com). The incident...
View ArticleService Disruption 03/11
Nov 3, 21:20 ESTResolved - The issue has been resolved as of 1:59a.m. UTC and full service has been restored. Please contact Support at http://success.pardot.com if you encounter any further issues. We...
View ArticleService Disruption 8/11
Nov 8, 19:16 ESTResolved - The Salesforce Technology team has discovered a service disruption at 9:05 PM UTC in Marketing Cloud that may affect a subset email sending from your Pardot instance. This...
View ArticleService Disruption 11/18
Nov 18, 10:27 ESTResolved - Update as of 2:55PM UTC. The issue has been resolved and full service has been restored. Please contact Support if you encounter any further issues. We sincerely regret any...
View ArticleExternal Email Bounce False Positives 12/14 - 12/16
Dec 14, 22:30 ESTResolved - Pardot is investigating an incident with email bounces from some groups of external addresses that affected customer prospects between 22:30 UTC on 12/14 and 00:15 UTC on...
View ArticleEmails sending delays
Jan 28, 01:55 ESTResolved - Some Pardot customers may have seen delays in email sending due to an incident in Salesforce Marketing Cloud which has now been resolved....
View ArticleMarch 9 - Demo and Sandbox Account Service Disruption
Mar 9, 11:24 ESTResolved - The Salesforce Technology team has resolved a service disruption that affected a subset of Pardot demo and sandbox accounts from 15:46 UTC to 16:09 UTC. During this service...
View ArticleElevated Error Rates
Apr 8, 05:34 EDTResolved - Customer impact has ended as of 09:27 UTC.Apr 8, 04:05 EDTInvestigating - Pardot Engineering is currently investigating elevated response error rates from public marketing...
View ArticlePartial service disruption
Apr 27, 09:03 EDTResolved - Pardot engineers have resolve the incident. We apologize for any inconvenience.Apr 27, 08:52 EDTInvestigating - We are investigating an issue affecting a subset of...
View ArticleAuthentication Issue Impacting Salesforce Logins
Apr 27, 09:49 EDTResolved - Update:The preliminary RCA is now available to affected customers as a Knowledge Base article. An active investigation of the incident is taking place at this time.Knowledge...
View ArticleEmail Sending Issues
Apr 28, 13:45 EDTResolved - Marketing Cloud has resolved the incident and there should be no further impact on Pardot customers.Apr 28, 13:36 EDTUpdate - We are continuing to monitor for any further...
View ArticlePardot Engage
Apr 30, 17:22 EDTResolved - The Salesforce Technology team resolved an incident with Pardot Engage and Engagement History. This incident began 2021-04-30 at 18:20 UTC and was resolved at 21:17 UTC....
View ArticleDatabase Issues
May 6, 08:21 EDTResolved - The Salesforce Technology team has resolved an incident with our database. This incident began 2021-05-06 at 11:41 UTC and was resolved at 12:18 UTC. During the incident...
View ArticleSite Performance
May 7, 11:10 EDTResolved - The Salesforce Technology team has resolved an incident with our database. This incident began 2021-05-07 at 14:14 UTC and was resolved at 15:03 UTC. During the incident...
View ArticlePardot Login, API and Sync Impacted
May 11, 22:41 EDTResolved - The Salesforce Technology team can confirm that all Pardot services are operational. Impact has been deemed resolved as of 2:20 AM UTC 2021-05-12. During the incident...
View ArticlePardot Licensing & Provisioning Issue
Jun 1, 10:32 EDTResolved - This incident has been resolved.Jun 1, 10:32 EDTMonitoring - A fix has been implemented and we are monitoring the results.Jun 1, 10:03 EDTIdentified - The source of the issue...
View ArticlePartial Service Disruption
Jun 2, 10:53 EDTResolved - The partial service disruption impacting a subset of Pardot customers has been resolved and full service has been restored. Please contact Support if you encounter any...
View ArticleIntermittent Connectivity Issues with Salesforce and Pardot API
Jun 9, 15:24 EDTResolved - The Salesforce team has successfully mitigated the impact, and continues to monitor health metrics.User Impact: Beginning at 1453 UTC, Pardot began seeing intermittent API...
View ArticlePerformance Degradation
Jun 15, 12:33 EDTResolved - We have determined that this issue is related to this incident. Please refer to that incident for further updates.Jun 15, 12:06 EDTUpdate - We are still investigating this...
View ArticleDelayed email sending
Jun 15, 15:52 EDTResolved - As the Salesforce team brings this incident to a close, we are no longer seeing email sending delays that were affecting a subset of Pardot's customers. We acknowledge that...
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